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CUSTOMER SERVICE

If you have any questions concerning your order, please contact Pam Scheidler at (815) 632-6868 or via email at pam.scheidler@halo.com. To expedite service, please have your sales order number ready.

PERSONALIZED LODGE ORDERS

For personalized lodge orders or products not featured in this web store, please contact Chris Bartlett at 1-800-251-3711 or via email at fopfeedback@halo.com.

HOW YOUR ORDER IS RECEIVED

When you submit an order, it is transmitted securely to our office in an encrypted format.

ACKNOWLEDGEMENT

When we receive your order, we will email you an order confirmation within 24 hours.

CHANGING OR CANCELING YOUR ORDER

To change or cancel an order, please contact Customer Service immediately as there may be a chance that we have processed your order for shipment. We will take all reasonable steps to accommodate your request.

PAYMENT

Orders can be placed by using one of the following credit cards: VISA, MasterCard, American Express or DISCOVER.